Privacy Policy

Cossette Productions, Inc. (“Cossette,” “we,” “us,” or “our”) does business under the brand Cossette Wallpaper®. We design, produce, and install custom wallpaper for residential and commercial clients. We do not sell products online. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our websites (the “Site”), contact us, request a consultation, have us measure or install at your property, work with us as a designer or trade partner, receive marketing, or otherwise interact with us.

This Policy is intended to provide transparency under U.S. privacy laws that may apply to our activities, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA) and other applicable state privacy laws. The rights available to you depend on your state of residence and whether a law applies to us.

Summary

• What we collect: contact, project, property, payment, and communication details you give us; photographs and measurements taken at your property; and website activity collected through cookies and advertising tags.
• Why: to respond to inquiries, design, produce, and install your wallpaper, bill you, honor warranties, market our services, and meet legal duties.
• Who receives it: installers and project partners, franchisees serving your area, service providers, and the advertising and social-media platforms we use.
• What we do not do: sell your information for money, send marketing text messages, or use facial or voice recognition.
• Your choices: opt out of targeted advertising through “Your Privacy Choices” or GPC, unsubscribe from email, reply STOP to texts, and request access, correction, or deletion at privacy@cossettewallpaper.com.

Contents

• 1. Who We Are and Scope
• 2. Personal Information We Collect
• 3. How We Use Personal Information
• 4. Cookies, Analytics, and Advertising Technologies
• 5. Communications and Marketing
• 6. Payments
• 7. Photographs and Testimonials
• 8. How We Disclose Personal Information
• 9. Sale, Sharing, and Targeted Advertising
• 10. United States Operations
• 11. Data Retention
• 12. Security
• 13. Your Privacy Rights
• 14. Additional Notice for California Residents
• 15. Other U.S. State Privacy Rights
• 16. Children’s Privacy
• 17. Third-Party Links and Services
• 18. Changes to This Policy
• 19. Contact Us

1. Who We Are and Scope

The business responsible for the personal information described in this Policy is:

Cossette Productions, Inc.

Brand: Cossette Wallpaper

8600 NW 56th Street, Unit 4

Doral, Florida 33166, United States

Websites: www.cossettewallpaper.com and cossetteproductions.com

Phone: (954) 701-1644 and (786) 814-6414

Privacy email: privacy@cossettewallpaper.com

This Policy applies to our Site, consultation and scheduling requests, in-home and on-site visits, design and proof approval, production, installation, invoicing, warranty service, customer communications, and marketing. It does not apply to third-party websites, social-media platforms, messaging apps, or payment services that maintain their own privacy notices. Your use of the Site and our services is also governed by our Terms and Conditions, which include dispute-resolution terms. This Policy does not cover information about our employees, contractors, or job applicants, which is addressed in separate notices provided to them.

Your signed proposal or contract may include additional project-specific disclosures or permissions concerning personal information. These supplement this Policy and do not reduce your rights under applicable privacy law. Any materially different use or disclosure of your personal information will be explained to you, and we will obtain your consent where required.

2. Personal Information We Collect

The information we collect depends on how you interact with us.

2.1 Information You Provide

• Contact information, such as your name, email address, telephone number, ZIP code, property address, billing address, and preferred contact method.
• Project information, such as room and wall details, measurements, design preferences, selected patterns, budget, schedule, instructions for accessing your property, and other notes about your project.
• Photographs and design files, such as photographs of your rooms or walls, inspiration images, logos, artwork, or AI-generated designs you send us, and the design proofs and approvals we exchange with you.
• Payment and billing information, such as deposits, invoices, payment status, and limited card details such as card brand and last four digits. Card and bank-transfer details are processed by our payment providers; we do not store full card numbers.
• Communications, such as inquiries and messages sent through our Site forms, our WhatsApp chat widget, email, telephone, text message, or direct messages on social-media platforms, as well as reviews and feedback.
• Trade and business information, if you are an interior designer, architect, contractor, property manager, or business client, such as your company name, role, business contact details, referral and project information, and information needed to pay commissions or referral fees, including tax information where required.
• Marketing preferences, including email subscriptions, consent records, and opt-out requests.

We need your name, property address, telephone number, and email address to schedule visits and perform our services. If you choose not to provide them, we may not be able to serve you.

2.2 Information We Collect at Your Property

When we visit your property to consult, measure, or install, we may record measurements, wall and surface conditions, and notes needed to complete and document the work. We may take photographs and video of your property and work area to document the project.

2.3 Information Collected Automatically on Our Website

• Device and network information, such as IP address, device identifiers, browser type, operating system, language, approximate location derived from IP address, and internet service provider.
• Usage information, such as pages viewed, links clicked, referring and exit pages, dates and times of visits, session duration, and form interactions.
• Cookie and advertising identifiers, including identifiers created or accessed by our analytics tools, advertising and social-media platforms, and security or preference tools.
• Security and diagnostic information, such as access logs, error logs, and information used to protect the website.

2.4 Information From Other Sources

• Advertising and social-media platforms, when you respond to our ads, submit a lead form, or contact us through those platforms.
• Home-services lead marketplaces, such as Thumbtack, Angi, or HomeAdvisor, when you request a quote from us through them.
• Interior designers, contractors, property managers, or other people who refer you to us or manage a project on your behalf.
• Payment providers, regarding payment status.
• Accounting and business systems, including QuickBooks.
• Publicly available sources, such as property or business information needed to schedule and complete a project.

2.5 Sensitive Information

We do not intentionally request sensitive personal information unless reasonably necessary for a disclosed business purpose, such as collecting tax identification numbers from trade partners for required tax reporting.

Property access instructions, photographs, design files, and communications may incidentally contain private or sensitive information. Please provide only information necessary for your project and avoid sending government identification documents, health information, financial account login credentials, or photographs showing people, personal documents, or security systems.

We restrict access to sensitive information to those who need it for the relevant purpose and retain it only as reasonably necessary. Property access details are handled according to the retention schedule in Section 11. We do not use sensitive personal information to infer personal characteristics or for targeted advertising.

3. How We Use Personal Information

We use personal information only for the purposes described in this Policy or purposes compatible with them. If we need to use it for an unrelated purpose, we will notify you and obtain your consent where required.

We may create de-identified or aggregated information, such as the number of projects by area, that cannot reasonably be linked to you. We maintain it in de-identified form, do not attempt to re-identify it, and may use it without restriction.

4. Cookies, Analytics, and Advertising Technologies

We and our providers use cookies, pixels, tags, local storage, and similar technologies on our website. These technologies may be categorized as:

• Strictly necessary: required for core website, security, and preference functions.
• Functional: support optional features and user preferences.
• Analytics or performance: help us understand visits, traffic, and website performance, through our analytics tools.
• Advertising or targeting: help us measure campaigns, build audiences, personalize advertisements, and conduct cross-context behavioral advertising, through technologies provided by advertising and social-media platforms.

Analytics and advertising cookies do not load until you accept them. You can accept, reject, or change non-essential cookie choices at any time through the Cookie Preferences link in the Site footer. Our Cookie Policy at cossettewallpaper.com/cookie-policy lists the specific cookies we use, their providers, and their durations. Browser controls may also allow you to delete or block cookies, but doing so can affect website functionality.

Some browsers and devices transmit opt-out preference signals, such as Global Privacy Control (GPC). Where legally required, we treat a recognized and valid GPC signal as a request to opt out of sale or sharing for the browser or device that sends the signal.

We and our advertising partners may also send certain information directly from our systems to advertising platforms, such as lead and conversion events and hashed email addresses or phone numbers, through the platforms’ conversion and customer-list matching tools, to measure ads and reach audiences. Your opt-out choices described in Section 9 apply to these transfers as well as to cookies.

Our website is not currently designed to respond to every form of legacy “Do Not Track” signal because no universal technical standard applies to all such signals.

5. Communications and Marketing

We may contact you by telephone, email, text message, WhatsApp, or social-media messaging to respond to your inquiry, schedule appointments, and manage your project. Replies to advertising inquiries may be sent automatically through our customer-relationship management platform. Automated or AI-assisted replies are identified as automated, and you can ask to speak with a person at any time.

We may record telephone calls for quality and training purposes. Before recording, we explain the purpose and obtain consent from all participants where required by law. If you decline, we will continue without recording or provide an alternative communication method.

Service communications may continue while your project or warranty is active, subject to applicable law and your communication preferences. We honor requests to stop text messages and use another available method for necessary project communications.

• Email: You can unsubscribe using the link in any marketing email or by emailing privacy@cossettewallpaper.com. We process opt-outs within 10 business days. We may retain your email address on a suppression list so we can honor the request.
• Text messages: We do not send marketing or promotional text messages. When you provide your phone number to request or book services, we may send transactional texts about your inquiry, appointments, proposals, invoices, and project status. Message frequency varies, and message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. Opting out of texts may limit our ability to send appointment reminders.
• Digital advertising: Advertising and social-media platforms may use identifiers and activity data to measure or personalize ads. Depending on applicable law, this may constitute targeted advertising, cross-context behavioral advertising, a “sale,” or “sharing” of personal information.

6. Payments

We accept cash, checks, cash apps, card payments and bank transfers for deposits and balances payments. Payment providers collect and process payment information under their own privacy notices and terms. We generally do not receive complete card numbers or bank credentials.

7. Photographs and Testimonials

We use photographs of your property and work area to design, measure, quote, produce, install, and document your project, handle warranty claims, and resolve disputes. We use design software to prepare designs and renderings from these photographs.

With your permission, we may publish your review or testimonial with your first name and city on our Site and social media. You may ask us to remove it at any time.

We do not use facial recognition or voice recognition, and we do not collect biometric identifiers from photographs or audio. When you send us photographs or design files, you represent that you are authorized to provide them and that doing so does not violate another person’s privacy, intellectual-property, or other rights. Please avoid sending images of people, children, documents, mail, computer screens, or security systems.

8. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

• Installers and production, printing, and delivery partners who help complete your project.
• Cossette Wallpaper franchisees and related companies, when your project is located in a franchisee’s territory or they help perform your project.
• Interior designers, contractors, property managers, or others you have authorized to act on your project.
• Interior designers or other referral partners who referred you to us, limited to the information needed to track the referral and calculate their commission, such as project status and project value.
• Design, rendering, and image-editing software providers.
• Payment, banking, and fraud-prevention providers.
• Website hosting, customer-relationship management, email, messaging, cloud storage, cybersecurity, and technical-support providers.
• Analytics providers and advertising and social-media platforms.
• Accounting, auditing, and business-management providers, including QuickBooks.
• Professional advisers, such as attorneys, accountants, insurers, auditors, and consultants.
• Government authorities, regulators, courts, law enforcement, or other parties when disclosure is required or permitted by law.
• A buyer, investor, lender, successor, or adviser in connection with a merger, financing, sale, reorganization, bankruptcy, or transfer of all or part of our business.
• Other parties at your direction or with your consent.

8.1 Key Vendors and Platforms

Our key vendors and platforms currently include those listed below. Their role depends on the service, applicable contract, and processing activity. Some process personal information on our behalf under contractual restrictions; others also process certain information independently under their own privacy notices. Advertising-related disclosures and your available choices are described in Sections 4 and 9.

9. Sale, Sharing, and Targeted Advertising

We do not sell personal information for money. However, advertising cookies, pixels, and direct transfers from our systems may disclose identifiers, including hashed email addresses and telephone numbers; commercial information, including lead and conversion events; internet activity; approximate location; and advertising inferences to advertising partners. Under certain state laws, these disclosures may constitute a “sale,” “sharing,” targeted advertising, or cross-context behavioral advertising. Hashing contact information does not necessarily make it anonymous.

You may request to opt out through the “Your Privacy Choices” or “Do Not Sell or Share My Personal Information” link on our Site, through applicable cookie preferences, or by contacting us at privacy@cossettewallpaper.com, (954) 701-1644, or (786) 814-6414. We also honor recognized opt-out preference signals, such as Global Privacy Control, where required by law.

A browser-based choice applies to the browser or device sending it and to customer records we can reasonably associate with that choice. If we cannot connect the signal to your contact information, it may not automatically affect customer lists or other transfers from our business systems. You may contact us with the email address or telephone number you used with us so we can apply your choice to those records.

Once your request is applied, we stop the sale, sharing, or targeted-advertising use covered by that request, including applicable future customer-list and conversion transfers. We process requests within the time required by applicable law.

We do not require identity verification for an advertising opt-out, but may request information reasonably necessary to locate the records or apply your choice. An advertising opt-out does not prevent disclosures necessary to perform your project or otherwise permitted by applicable law.

We do not knowingly sell or share personal information of individuals under 16.

10. United States Operations

We are based in Florida and provide our services only in the United States. We do not direct our services or marketing to individuals outside the United States, and we do not accept projects outside the United States. We process personal information in the United States. Some of our service providers may process information in other countries under their own contractual and security safeguards.

If you access our website from outside the United States, you understand that your information will be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your country.

11. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including to complete projects, honor warranties, meet legal obligations, resolve disputes, prevent fraud, and enforce agreements. Retention is determined by the nature and sensitivity of the information, the purpose of processing, legal limitation periods, tax and accounting rules, and security needs.

These periods are operational targets and may be shortened or extended where necessary. When information is no longer needed, we delete, anonymize, or securely isolate it.

12. Security

We use administrative, technical, and physical safeguards designed to protect personal information, such as access controls, vendor management, encryption where appropriate, and secure payment processing. We limit access to personal information to employees, installers, and service providers who need it for their work, and they are required to keep it confidential. We have procedures for responding to suspected security incidents. If a data breach affects your personal information, we will notify you as required by law, including the Florida Information Protection Act. Protect yourself from payment fraud: we will never ask you to send card numbers, bank credentials, or passwords by email, text, or social-media message, and we will never change our payment instructions by email. Pay only through the payment link on your invoice, and call us at a number listed in this Policy if you receive a suspicious request. No system or transmission is completely secure. Please use caution when transmitting information online and promptly notify us of suspected misuse.

13. Your Privacy Rights

Depending on your state of residence and whether the relevant law applies to us, you may have rights to:

• Confirm whether we process your personal information and access or obtain a copy of it.
• Correct inaccurate personal information.
• Delete personal information, subject to legal exceptions.
• Obtain portable data in a usable format.
• Withdraw consent you have previously given, where applicable.
• Opt out of sale, sharing, targeted advertising, or certain profiling.
• Limit certain uses or disclosures of sensitive personal information where applicable.
• Appeal a decision we make on a privacy request where applicable.
• Receive equal service and pricing and not be discriminated against for exercising privacy rights.
• Contact your state attorney general or privacy regulator with a complaint.

We may keep information despite a deletion request where we need it to complete your project, honor a warranty, maintain security, comply with a legal obligation, or establish or defend legal claims. We will tell you if this applies and direct our service providers to delete information where required.

13.1 How to Submit a Request

Submit a request by emailing privacy@cossettewallpaper.com with the subject line “Privacy Request,” or by calling (954) 701-1644 or (786) 814-6414. Describe the right you wish to exercise, your state of residence, and the email address, project address, or invoice information reasonably needed to locate your records. Do not send government identification documents unless we specifically request them through a secure method.

For access, correction, or deletion requests, we may verify your identity by matching information you provide with our records or confirming control of an email address associated with your project. We request only information reasonably necessary for verification. If we cannot verify your identity, we may deny or limit the request as permitted by law.

Requests to opt out of sale, sharing, or targeted advertising do not require identity verification. We may request information needed to locate the relevant records and apply your choice.

We will respond within the period required by applicable law. For applicable CCPA access, correction, and deletion requests, we will generally confirm receipt within 10 business days and respond within 45 calendar days. Where permitted, we may extend the response period by an additional 45 calendar days and explain the extension. Other requests are handled within their applicable legal deadlines.

If requested information no longer exists because it was deleted or de-identified under our retention practices, we will explain this in our response.

13.2 Authorized Agents

Where permitted, an authorized agent may submit a request for you. We may require proof of the agent’s authority and may ask you to verify your identity or confirm the request directly, unless the agent holds a valid power of attorney.

13.3 Appeals

If applicable law gives you the right to appeal and we deny your request, reply to our decision or email us with the subject line “Privacy Appeal.” We will respond to your appeal within the period required by law and provide the result. If you are not satisfied, you may contact your state attorney general; Florida residents may file a complaint at myfloridalegal.com.

14. Additional Notice for California Residents

This section supplements the rest of the Policy for California residents. It describes our practices during the preceding 12 months. The terms used in this section have the meanings assigned under the CCPA.

Retention: We retain each category of personal information listed above in accordance with the criteria and typical retention periods described in Section 11.

Sensitive personal information: We do not use or disclose sensitive personal information for purposes that trigger a right to limit under the CCPA. Tax identification numbers of trade partners are used only for tax reporting.

Sale or sharing: We do not sell personal information for monetary consideration. We may share identifiers, commercial information, internet activity, approximate location, and inferences with advertising partners for cross-context behavioral advertising. California residents may opt out as described in Section 9.

California residents may request to know, access, correct, or delete personal information, and may opt out of sale or sharing. We will not discriminate against a consumer for exercising CCPA rights. California’s “Shine the Light” law may permit certain residents to request information about disclosures for third parties’ direct-marketing purposes. Except as described in Sections 4, 5, and 9 concerning advertising partners, we do not disclose personal information to third parties for their own direct marketing in the manner covered by that law.

15. Other U.S. State Privacy Rights

Residents of states with comprehensive privacy laws may have rights similar to those described in Section 13, including rights to access, correct, delete, obtain a portable copy, opt out of targeted advertising or certain sales, and appeal. We will honor applicable rights where the law applies to us. A recognized universal opt-out signal will be processed where required. Nevada residents may submit a request that we not sell covered information by emailing privacy@cossettewallpaper.com or calling us. We do not make decisions that produce legal or similarly significant effects about you solely through automated processing.

16. Children’s Privacy

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13, and we do not knowingly sell or share personal information of individuals under 16. If you believe a child has provided personal information, contact us so we can investigate and delete it as appropriate.

17. Third-Party Links and Services

Our website may link to or integrate with third-party services, including social-media, messaging, scheduling, mapping, and payment tools. Their collection and use of information is governed by their own privacy notices. We are not responsible for third-party privacy or security practices.

18. Changes to This Policy

We may update this Policy to reflect changes in our practices, technologies, vendors, services, or legal requirements. We will post the updated Policy and revise the “Last updated” date. Where required, we will provide additional notice or seek consent for material changes.

19. Contact Us

Questions, complaints, and privacy requests may be directed to the contacts below. To request this Policy in an alternative format, such as large print or audio, contact us.

Cossette Productions, Inc.

Brand: Cossette Wallpaper

8600 NW 56th Street, Unit 4

Doral, Florida 33166, United States

Phone: (954) 701-1644 and (786) 814-6414

Email: privacy@cossettewallpaper.com

Websites: www.cossettewallpaper.com and cossetteproductions.com